Privacy Policy

Privacy policy for EUFertility – Customers/Patients

Handling of information
As a customer/patient in EUFertility, we collect and handle different personal data about you. In this privacy policy, you can see ways we handle, use and share your personal data.

Types of information
EUFertility collects and handles the following types of personal data about you:

Common categories of personal data
Master data, i.e. patient name, personal identification number, email, home address, telephone number, as well as weight, height, smoking and alcohol habits, photo id, account number, occupation, , the result of the treatment as well as partner name, personal identification number, weight, height, smoking and drinking habits.

Special categories of personal data (“sensitive personal information”)
Racial or ethnic origin, health information (patient), including journal information regarding various health conditions, illness history, test results, tests, genetic data (blood sample from the patient in some cases).

Purpose

The main purpose of handling of personal data is to comply with the standards laid down for quality and safety in the collection, testing, processing, preservation, storage and distribution of sperm and eggs and to comply with the standards for assisted reproduction. The rules are laid down in the EU directive on tissues and cells and implemented in the Law on assisted reproduction in connection with treatment, diagnosis and research. To comply with our obligations with respect to the applicable laws, including the EU Data Protection Act and relevant health legislation; for example

  • Identification of serious adverse incidents and side effects.
  • Duty to document.
  • Adherence to the basic principles for the handling of personal data and adherence to the legal basis for the processing.
  • Implementation and maintenance of technical and organizational security measures.
  • Investigation of suspicion, or knowledge, of security breaches and reporting to individuals and the authorities.
  • Handling of queries and complaints from registered people and others.
  • Handling of inspections and inquiries from regulators.
  • Handling of disputes with registered people and third parties.
  • Statistical surveys and scientific research.

Providing information voluntarily
When we collect personal data directly from you, you provide personal data voluntarily and are not under obligation to provide this personal data to us. However, if not giving us the personal data, we will not be able to treat you.

Sources
In some cases, we collect personal data about you from other health-care professionals (by prior arrangement with you) or from laboratories in connection with testing. We treat the information received in accordance with this privacy policy.

Disclosure of personal data
When necessary, your personal data will be passed on and shared with the following recipients:

  • Authorities, when required in accordance with tissue legislation, the law on assisted reproduction and other specific legislation. 
  • Other fertility clinics according to a previous specific agreement with you.
  • Laboratories according to a previous specific agreement with you.

Revocation of consent
You have the right to revoke your consent. If you withdraw your consent, this does not affect any processing prior to the withdrawal of your consent, including disclosure based on it.

Use of data processors
Your personal data may be handled and stored by our data processors which store the data on our behalf and at our instruction. 

Storage period
We store personal data about you for as long as we need to perform the above stated purpose.

Circumstances may arise where we are obliged to keep your personal data for a longer period of time; for example, in connection with a complaint or a compensation claim.

Contact or complaints
If you have any questions regarding the processing of your personal data, your rights, or you want to make a complaint, please feel free to contact us.

Enquiries can be made to:

EUFertility: 

email: info@eufertility.com

tel:

If your query or complaint is not resolved, a complaint can subsequently be addressed to the EU Data Protection Authority. 

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